Client Privacy Notice

For parents using our cord blood, cord tissue and placenta storage services · Version [1.0] · Effective 1st of October 2026.

This notice explains how Cells BioScience FZ LLC (“CBS”, “we”) collects, uses, shares and protects personal information about you and your child when you use our services. It forms part of, and should be read with, your CBS Service Agreement.

1. Who we are

Cells BioScience FZ LLC, Building 24, Premises 3 & 4, Ground Floor, Dubai Healthcare City, Dubai, United Arab Emirates (Commercial Licence No. 1398; Dubai Health Authority licence No. 1441002). We decide how and why your information is used. Where you choose UK storage, our UK company, Cells BioScience Ltd, 128 City Road, London EC1V 2NX, United Kingdom, arranges that storage with us.

2. What information we hold

• Parent details: names, dates of birth, nationality, addresses, phone numbers, email addresses and signatures.
• Birth details: expected delivery date, hospital, obstetrician or midwife, and the country of collection.
• Health information: the mother’s medical questionnaire, maternal blood test results (including infectious-disease tests), and relevant medical records.
• Sample information: your child’s sample records, including volume, cell counts, viability, sterility results, storage location and, where relevant, HLA typing.
• Account information: plan and payment details, correspondence, consents you have given, and any release or transfer requests.

Health information is sensitive. We collect only what is needed to provide the service safely and to meet regulatory requirements.

3. Why we use it

• To perform your Service Agreement: to supply the collection kit, arrange collection and transport, and process, test, store and release your child’s samples.
• To meet legal and regulatory duties: under Dubai Health Authority and Dubai Healthcare City requirements, the rules of the UK Human Tissue Authority (for UK storage), and other applicable laws. This includes keeping records and reporting where required.
• With your consent: for health information and for any optional consents you choose in the Agreement, such as quality-control use. You can withdraw an optional consent at any time.
• For our legitimate business needs: for account administration, contacting you about your storage, and recovering unpaid fees.

We do not sell your information, and we do not use it for marketing by third parties.

4. Who we share it with

We share only what is necessary, and only with:

• the hospital, doctors and midwives involved in collection, and any transplant centre or treating doctor when samples are released;
• courier and logistics providers that transport kits and samples;
• accredited laboratories that perform testing for us;
• the licensed UK storage establishment, if you choose UK or split storage;
• Med Cells International FZ LLC and our authorised representatives in your country, which help with enrolment, customer service and payment collection on our behalf;